Dolores Travel Booking Policy

Booking Process

You can choose the most convenient way to book your tour:

Our team will respond within 24 hours. *

*Please consider time zone differences and public holidays.

Payment Methods

Payment for travel services can be made using the following methods:

  • Bank transfer by sending invoice

  • Credit card (MasterCard or Visa), with a 3% additional fee for bank commissions

Please get in touch with our manager to select the most convenient payment option for you.

Cancellation Policy

Cancellation policy for FITs tour packages (1-7 people in a group):

  • 14 business days before departure: no penalty

  • 13–10 business days before departure: 50% of the tour price

  • 9–7 business days before departure: 75% of the tour price

  • 6–0 business days before departure: 100% of the tour price

*Business days are Monday to Friday.

Office Hours (Tashkent time):

Monday–Friday: 09:00–18:00

Lunch break: 13:00–14:00

Changes to Booking Conditions

Changes to confirmed bookings (e.g., tour dates or participant details) may be possible but are subject to the policies of our service providers. We cannot guarantee that all changes will be made without additional costs.

Tour Cancellation or Modification by the Company

Dolores Travel reserves the right to modify or cancel a tour due to exceptional circumstances (force majeure, actions by service providers, etc.). If the company cancels the tour, we will offer an alternative tour or a full refund.

Force Majeure

The company is not liable for cancellations or changes caused by force majeure events, such as natural disasters, epidemics, military conflicts, etc. In such cases, refunds or changes will depend on the terms offered by our service providers.

Privacy

Your data is used solely for booking purposes and will not be shared with third parties without your consent except as required by law.